Realogistics：15 jig cartons rushed from Beijing to Sydney

1. Project Overview

In early September 2025, Realogistics undertook an urgent commission to transport 15 cases of "jigs" from Beijing to a client's warehouse in Sydney, Australia. This task was not only demanding in its tight schedule but also posed an extreme challenge to end-to-end logistics capabilities due to the sensitivity of the cargo, the complexity of the transport chain, and an entirely new operational route.

2. Core Challenges

• Dual Sensitivity of Time and Cargo: The client required a delivery schedule accurate to the day. Meanwhile, as "jigs" are classified as tooling goods, they were a key category for customs inspection that year, carrying an extremely high risk of examination.

• Complex and Fragile Transport Chain: The cargo had to undergo a multi-segment journey ("Beijing → Shenzhen → Hong Kong → Sydney → Warehouse"), involving a seamless transition between land and air freight. A delay in any single link could lead to a complete failure of the entire operation.

• Lack of Precedent and On-the-Fly Rule Discovery: This was the first time Realogistics had attempted this route. Details regarding Sydney's customs clearance rules, deferred tax payments, and last-mile delivery had to be explored and confirmed concurrently with project execution.

• Intensive and Overlapping Unforeseen Incidents: During actual operations, Realogistics encountered a series of unexpected risks, including a battery alert during security screening, dual customs inspections by both mainland and Hong Kong authorities, and widespread flight cancellations due to a typhoon at the destination port.

3. Solution and Execution Process

Facing numerous challenges, the Realogistics team transformed "impossible" into "standard procedure" through its professional expertise and efficient collaboration, ensuring the timely and intact delivery of the cargo.

Phase 1: Resolving the Security Screening Crisis (September 2-4)

• Incident: The cargo unexpectedly triggered a battery alarm during security screening at Beijing Capital International Airport, which contradicted the "no battery" declaration provided by the client.

• Response Strategy: The on-site team immediately activated an emergency protocol. After receiving authorization from the client, Realogistics' professional staff used tools to disassemble the equipment on-site and showed the client the removal of a "hidden battery" via a live video stream. The entire process took only 10 minutes, successfully preventing the cargo from being detained and saving valuable time for the subsequent transport stages.

Phase 2: Decisively Handling Customs Inspections (September 5-12)

• Incident: During the export declaration in Beijing, customs initiated a surprise inspection, resulting in some of the cargo being held back and unable to depart as originally planned.

• Response Strategy: The team remained on-site overnight to cooperate with customs. After evaluating the flight schedules and the client's urgent needs, Realogistics decisively proposed a "cancel declaration, return to warehouse, and reorganize plan" solution, which the client accepted. Through re-planning, the main shipment successfully departed from Beijing on September 12, transiting to Hong Kong via land.

Phase 3: Overcoming Dual Obstacles to Rush-Ship to Sydney (September 14-25)

• Incident: While transiting through Hong Kong, the cargo faced another customs assessment. Simultaneously, a strong typhoon struck Hong Kong, causing widespread flight cancellations.

• Response Strategy:

  1. 1. Split Shipments: To address the customs assessment, Realogistics prioritized arranging for the 7 cleared parcels to be shipped on a flight on the 17th, securing the timeline for the first batch.

  2. 2. Resource Guarantee: After the remaining cargo was released, facing tight air freight capacity due to the typhoon, the Hong Kong team monitored flights 24/7. They ultimately succeeded in securing a booking on the 25th, ensuring the safe departure of the second batch.

     
     

4. Project Outcome

The two batches of cargo were fully cleared through customs in Sydney and delivered intact to the client's designated warehouse on September 22 and September 30, respectively, achieving a 100% perfect delivery. After inspection, the client gave high praise:

"I thought a shipment this complex would surely run into problems, but everything arrived on time and in perfect condition!"

5. Case Summary

The success of this shipment fully demonstrates Realogistics' core advantages in handling high-stakes cross-border logistics projects characterized by tight deadlines, high risks, and complex chains:

• Flexible and Collaborative Strategic Capability: The ability to quickly assess situations when faced with difficulties and provide and execute optimal solutions for the client.

• Robust Professional and Technical Skill: Possessing the hands-on ability to resolve technical issues like the "hidden battery" on-site, mitigating risks at the source.

• Powerful Resource Integration Capability: The ability to leverage superior resources to secure critical freight space and ensure timelines are met, even under extreme weather conditions like a typhoon.

• Seamless Full-Chain Coordination: Through a dedicated project team, achieving real-time, synchronized tracking from pickup, customs declaration, and security screening to final delivery, ensuring information transparency and that issues are "resolved overnight."